Welcome to Bajo Adventure, a licensed travel agency operating under CV. Karya Kasih, based in Labuan Bajo, Indonesia.

Before booking a trip with us, please read and understand the following Terms & Conditions. These terms are designed to ensure a safe, enjoyable, and well-organized travel experience for all our guests.

Booking Procedure

To make a reservation with Bajo Adventure, guests should first check the availability of their preferred tour or travel package. Our team will confirm availability and provide complete information regarding the selected trip.

Once the guest agrees with the itinerary and pricing, a deposit is required to secure the booking:

• 30% of the total trip price for Open Trip / Sharing Trip
• 50% of the total trip price for Private Trip / Private Charter

Reservations can be made via:

• WhatsApp
• Email
• Website
• Phone

All bookings will be confirmed in writing, and an official invoice will be issued by Bajo Adventure.

Guests are responsible for providing accurate personal information. Bajo Adventure is not responsible for any issues resulting from incorrect information submitted during the booking process. Please review your booking confirmation carefully.

Payment

An invoice will be issued after the booking has been confirmed.

The required deposit must be paid before the payment deadline stated on the invoice. Failure to complete the payment before the deadline will result in automatic cancellation of the reservation.

Payment of the deposit confirms that the guest has read, understood, and agreed to these Terms & Conditions.

We accept payments through:

• Indonesian Bank Transfer (IDR)
• Wise (USD, EUR, and other supported currencies)
• Alipay
• Direct payment at our office in Labuan Bajo

Any bank transfer charges, transaction fees, or currency conversion costs are the responsibility of the guest.

Once the deposit has been received, guests will receive:

• Booking Confirmation
• Official Invoice
• Booking Voucher
• Remaining Balance Due Date

The remaining balance must be paid at least 7 days before departure.

For bookings made less than 30 days before departure, full payment is required no later than one day before the trip.

Cancellation by Guests

Guests may cancel their reservation at any time by contacting Bajo Adventure.

However, cancellation does not automatically entitle the guest to a refund or release them from the payment obligations stated in the invoice.

Cancellation Policy

• All payments made are non-refundable.
• Guests may request to reschedule their trip within the same calendar year, subject to availability and approval by Bajo Adventure.
• Reschedule requests must be submitted at least 31 days before departure.
• Reschedule requests submitted within 31 days before departure cannot be guaranteed. Boat, cabin, itinerary, or package availability may differ, and additional charges may apply if replacement services have different pricing.
• Cancellations made within 31 days before departure are not eligible for any refund.
• Guests remain responsible for the full payment stated on the invoice, including any expenses already incurred by Bajo Adventure.
• Failure to complete the remaining balance before the payment deadline will result in automatic cancellation. All payments received remain non-refundable, and reserved services may be released to other guests.

Changes or Cancellation by Bajo Adventure

Bajo Adventure reserves the right to cancel, postpone, or modify any trip due to circumstances beyond our reasonable control, including but not limited to:

• Extreme weather conditions
• Safety concerns
• Technical or mechanical issues
• Government regulations
• Natural disasters
• Force majeure events

If Bajo Adventure cancels a trip before departure, guests may choose one of the following options:

• Full refund of all payments received
• Reschedule to another available departure date within the same year
• Transfer the booking to another available Bajo Adventure tour package

Sailing Permit Restrictions

All boat tours within Komodo National Park are subject to sailing permits issued by the relevant government authorities.

If a sailing permit is denied and the trip cannot operate:

Before Departure

Guests may choose:

• Full refund (100%)
• Reschedule within the same calendar year
• Transfer to another available Bajo Adventure tour

After the Trip Has Started

If the trip must be shortened or terminated due to permit restrictions, Bajo Adventure will provide a proportional refund based on the unused portion of the trip after deducting operational expenses already incurred.

The refund calculation will be provided transparently.

Trip Interruption

If a trip is interrupted due to technical problems or operational issues beyond our control, Bajo Adventure will, whenever reasonably possible:

• Replace the vessel with another boat of a similar standard and facilities, or
• Provide a proportional refund based on the unused portion of the trip.

Travel Insurance

We strongly recommend that all guests purchase comprehensive travel insurance covering:

• Medical expenses
• Personal accidents
• Trip cancellation
• Flight delays
• Lost or damaged luggage
• Emergency evacuation

Bajo Adventure is not responsible for any medical expenses, personal losses, or travel disruptions not directly caused by our services.

Flights

Flight schedules are managed entirely by the airlines and may change without prior notice.

Bajo Adventure is not responsible for:

• Flight delays
• Flight cancellations
• Missed flight connections
• Schedule changes made by airlines

We highly recommend arriving in Labuan Bajo at least one day before your tour begins.

Guest Responsibilities

Guests are expected to:

• Follow all safety instructions provided by tour guides and boat crews.
• Respect local regulations and environmental conservation rules.
• Behave responsibly toward fellow travelers, crew members, wildlife, and nature.
• Inform us of any medical conditions or dietary restrictions before departure.

Bajo Adventure reserves the right to refuse participation or terminate a trip without refund if a guest’s behavior endangers themselves, other guests, crew members, or the operation of the tour.

Liability

While Bajo Adventure takes every reasonable measure to ensure guest safety, participation in outdoor and marine activities involves inherent risks.

Bajo Adventure shall not be liable for:

• Personal injury
• Illness
• Death
• Loss, theft, or damage of personal belongings

Delays or additional expenses caused by weather, natural disasters, government actions, airline operations, or other events beyond our control.

Our liability is limited to the value of the services purchased directly from Bajo Adventure.

Agreement

By confirming a booking and making payment, guests acknowledge that they have read, understood, and agreed to all Terms & Conditions stated above.

Contact Information

Bajo Adventure

Operated by CV. Karya Kasih

Address:

Jl. Verhoven, Batu Cermin, Labuan Bajo, Manggarai Barat, Nusa Tenggara Timur 86763, Indonesia

Email: info@bajoadventure.com

Phone / WhatsApp: +62 813-3737-7769

Thank you for choosing Bajo Adventure. We look forward to creating an unforgettable experience as you explore the breathtaking beauty of Komodo National Park and beyond.